Shipping policy

Thank you for shopping at LuauStudio! We strive to ensure your orders are delivered as quickly and efficiently as possible. Below you’ll find all the details about our shipping process, delivery times and available options.

Delivery Times

  • Spain and Portugal: Orders are typically delivered within 1–2 business days.
  • Rest of the World: Orders are typically delivered within 4–10 business days.

Please note that delivery times are estimates and may vary depending on the carrier, destination or unforeseen circumstances such as weather delays or customs procedures.

Shipping Options

We offer the following delivery options to ensure flexibility and convenience:

  1. Home Delivery: Your order will be delivered directly to the address you have specified.
  2. IN-STORE Pick-up: For Barcelona customers, orders can be collected at our store at C/Calaf 29 - 08021 Barcelona free of charge and in approximately 2 business hours.

Shipping Costs

Shipping is free to any country. Any applicable taxes or customs duties for international orders are the responsibility of the customer.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the status of your delivery.

Returns and Exchanges

If you need to return or exchange an item, please refer to our Returns Policy for detailed instructions.

Questions?

If you have any questions about our shipping policy or need help with an order, feel free to contact us at shop@luaustudio.com.

Thank you for choosing LuauStudio! We appreciate your trust and look forward to serving you.