Shipping policy

Shipping Policy

Thank you for shopping at LuauStudio! We strive to ensure your orders are delivered as quickly and efficiently as possible. Below, you’ll find all the details about our shipping process, delivery times, and available options.

Delivery Times

  • Spain & Portugal: Orders typically arrive within 1–2 business days.

  • Rest of the World: Orders typically arrive within 4–10 business days.

Please note that delivery times are estimates and may vary due to carrier delays, destination, or unforeseen circumstances (e.g., weather or customs processing).

Shipping Options

We offer the following delivery methods for flexibility and convenience:

  • Home Delivery: Your order will be shipped directly to your specified address.

  • In-Store Pickup (Barcelona): For local customers, orders can be collected free of charge at our store:
    C/Calaf 29, 08021 Barcelona (ready in ~2 business hours after confirmation).

Shipping Costs

  • Free worldwide shipping.

  • Customs fees or import taxes (for international orders) are the customer’s responsibility.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Once shipped, you’ll receive a confirmation email with tracking information to monitor your delivery status.

Returns & Exchanges

Need to return or exchange an item? Check our Returns Policy for detailed instructions.

Questions?

If you have any questions about shipping or need order assistance, contact us at shop@luaustudio.com.

Thank you for choosing LuauStudio! We appreciate your trust and look forward to serving you.